Administration Officer - Corporate Customer Experience

Role: Administration Officer - Corporate Customer Experience
Company: Logan City Council
Salary: $36.00 per hour plus Super
Hours: Week One - Monday, Wednesday, Friday 08:00 - 17:00, Week Two - Tuesday, Thursday 08:00 - 17:00  
Contract Length: ASAP - Fri, 28 June 2024

Are you a proactive and detail-oriented individual looking to make an impact in a dynamic team? We are seeking an Administration Officer to be a vital part of the Corporate Customer Experience Team at Logan City Council.

Job Description

Business and Administrative Support Services:

• Provide high-quality administrative support to the Corporate Customer Experience Team, exercising sound judgement and displaying initiative, confidentiality, and sensitivity in the performance of duties.
• Produce various documents including letters, reports and minutes of meetings, provide outstanding internal and external customer service, and identify innovative opportunities for process improvements.
• Support the corporate change of address process, manage the day-to-day name and address register records, process online registrations, and complete the monthly customer satisfaction surveys. 

Culture and Leadership:

• Promote and embrace a branch culture of learning and growth, focusing on solutions that enable a culture of cooperation and collaboration to deliver efficient and effective services.
• Model transparency, integrity, and sound decision-making, and lead self to inspire others through respective, responsive, and responsible conduct. 

General:

• Exercise a degree of autonomy within defined guidelines, policies, and procedures, and undertake any other duties that are within scope of skills, competence, and training. 

Preferred Requirements:

• Demonstrated experience in a similar role, preferably in a busy work environment.
• Demonstrated knowledge of administrative processes and procedures, and experience using the Microsoft Office Suite and adapting to new software applications.
• Ability to provide excellent customer service, manage own time, and prioritize activities to meet deadlines.
• High degree of literacy and numeracy, with excellent verbal and written communication skills and attention to detail.
• Sound interpersonal skills with the ability to deal with others with tact, understanding, and respect. 

Preferred Qualifications:

• Certificate III in Business Administration would be highly regarded.

For further information about this role, or to apply please email bree.woods@firstgrade.com.au