Digital Customer Experience Advisor

Digital Customer Experience Advisor
  
Location: Logan City Council - 150 Wembley Road, Logan
Rate: $48.03 per hour + Super
Contract Length: ASAP - September
  
Logan City Council is seeking a passionate and savvy Digital Customer Experience Advisor to join the team. This is an exciting opportunity to play a crucial role in shaping the online image and information services of our dynamic organisation.

• Lead the creation and management of online content, supporting Logan City Council’s ongoing objectives.
• Pioneer customer-centric digital initiatives to enhance user experience.
• Work collaboratively with diverse stakeholders to uphold legislative requirements and deliver exceptional online services.

Technical Expertise

• Website development and maintenance, with a focus on content management systems.
• Stay up-to-date with digital service and customer experience trends to drive innovative online initiatives.
• Effectively communicate complex information in a simplified manner, ensuring quality customer experiences in a digital service environment.

Communication
Deliver exceptional customer experiences by translating complex information into simple concepts.

• Manage customer expectations in a digital customer service environment through effective communication.
• Provide specialist advice to multiple stakeholders at all levels.

Preferred Requirements

• A recognised tertiary qualification in Information Technology is desirable.
• Prior knowledge and experience within a local government environment is advantageous.
• Demonstrated skills in web content writing and editing using corporate content management systems.
• Effective interpersonal and communication skills, with the ability to influence and negotiate with stakeholders at all levels.
• Ability to manage the online image and information services while adhering to legislative requirements.

For further information, or to apply for this position please email your up to date CV to bree.woods@firstgrade.com.au