Maintenance Support Officer - NQ (Townsville)

We are  seeking a motivated and highly organised Maintenance Support Officer to join the North Queensland Maintenance Response Centre. This is a great opportunity to contribute to essential maintenance services that support government assets across the region.

About the Role

As a Maintenance Support Officer, you will provide high-quality administrative and customer service support in a busy operational environment. You will handle customer enquiries, process maintenance requests, and ensure accurate and efficient completion of administrative tasks.


Key Responsibilities

• Respond professionally to inbound customer calls and maintenance enquiries
• Deliver accurate and timely administrative support, including data entry and record management
• Maintain high standards of customer service for internal and external stakeholders
• Work effectively in a fast-paced environment with competing priorities
• Ensure accuracy when updating systems, reports, and documentation

  Mandatory Requirements

• Moderate proficiency in Microsoft Excel and Microsoft Word

Highly Desirable Skills

• Strong time management and organisational skills
• High attention to detail
• Ability to work under pressure and remain proactive
• Self-guided learning capability with on-the-job training
• General office and Microsoft Outlook skills
• Maintenance industry knowledge (advantageous)